1Overview & Scope
Welcome to SalesLiger(also referred to as “Sales Liger”, “we”, “us”, or “our”), operated and owned by buildingit LLC. We are committed to safeguarding the privacy and security of our users, including field technicians, service personnel, business owners, and customer clients.
This Privacy Policy applies to the SalesLiger Android application (Package Name: com.buildingit.salesliger), any future iOS builds, our progressive web application (PWA), and our online web portal located at https://salesliger.com and https://www.salesliger.com.
By downloading, installing, accessing, or using the SalesLiger application or services, you agree to the collection and use of information in accordance with this policy.
2Information We Collect
We collect personal information that you provide directly to us, as well as data automatically collected during the operation of our field service management tools:
- Personal & Contact Details: When you register an account, add clients, or schedule service appointments, we may collect full names, business names, phone numbers, email addresses, and physical service addresses (street, city, state, postal code).
- Account Credentials: Securely hashed passwords (using industry-standard bcrypt algorithms), user role designations (Owner, Admin, Field Tech, Customer), and session tokens.
- Property & Equipment Information: Information relating to pool and field installations, including pool volume/dimensions, equipment configurations (pumps, filters, salt cells, heaters), gate access codes, on-site pet warnings, and special service instructions.
- Service Records & Water Chemistry Readings: Chemical test readings (free chlorine, total chlorine, pH, alkalinity, calcium hardness, cyanuric acid, salt levels, temperature), chemical additions, filter cleaning records, technician notes, and customer signatures.
- Billing & Payment Data: Invoices, estimates, purchase history, and payment transaction records. Note that raw credit card numbers, CVVs, and bank account details are processed directly through Stripe and are never stored on our servers.
- Offline Local Storage Data: To provide resilient offline support when working in remote or low-cellular areas, local device storage (IndexedDB) caches active route stops and service logs. This data synchronizes automatically with our central server once an internet connection is restored.
- Device & Diagnostics Data: Device hardware model, operating system version, unique device identifiers, IP address, network carrier, crash reports, and app performance metrics.
3Location & GPS Usage Disclosure
Why We Use Location:
- Dynamic Route Navigation & Optimization: Calculating optimal driving routes between scheduled customer properties and providing turn-by-turn navigation for field technicians.
- Real-Time ETA & Dispatch Tracking: Providing live estimated times of arrival (ETAs) to managers and notifying customers when a technician is on the way.
- Stop Arrival & Service Verification: Verifying technician arrival and departure times at designated service locations to ensure accountability and accurate service logs.
Foreground vs. Background Location: Location tracking operates while the app is in use. For field technicians actively on duty or running a route, background location may be accessed to update route progress while the device is locked or running turn-by-turn navigation.
We do NOT sell, lease, or monetize your location data. Location is never shared with third-party advertisers or data brokers.
4Camera & Photo Storage Access
SalesLiger requires access to your device's camera and photo gallery/storage for the following explicit business purposes:
- Equipment Inspection Photos: Photographing pumps, filters, heaters, valves, and electrical panels to document existing conditions and needed repairs.
- Service Completion Documentation: Photographing clear pool water and clean decks after completing service to attach to customer service reports.
- Water Chemistry Strip Analysis: Allowing technicians to photograph water test strips for automated colorimetric inspection and chemical dosing verification.
The app only accesses photos that you explicitly capture or select within the app. We do not access unrelated photos or your general media library.
5How We Use Your Information
We use the information we collect for legitimate business operations:
- To provide, operate, and maintain the SalesLiger platform and mobile application.
- To optimize daily field service routes, assign service stops, and schedule visits.
- To generate, email, and display service reports, water chemistry records, and invoices.
- To authenticate user logins and verify administrative access permissions.
- To facilitate payment transactions via our PCI-compliant payment partner (Stripe).
- To provide customer support and respond to user inquiries.
- To identify, debug, and resolve crashes, software errors, and offline synchronization conflicts.
- To detect, prevent, and mitigate security threats, fraudulent activities, and unauthorized access.
6Third-Party Services & Disclosures
We work with reputable third-party service providers to facilitate our platform. These third parties have access to your personal data solely to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose:
Google Maps Platform
Used for address geocoding, interactive route maps, traffic calculations, and navigation. Subject to the Google Privacy Policy.
Stripe, Inc.
Provides secure, PCI-DSS Level 1 compliant payment processing for customer invoices, cards, and autopay. Subject to the Stripe Privacy Policy.
AWS & Cloud Infrastructure
Our servers and databases are hosted on Amazon Web Services (AWS) in secure US regions utilizing encrypted storage volumes and firewalls.
Transactional Email Delivery
SMTP services used solely for sending service completion receipts, PDF invoices, and account alerts directly to clients.
NO SALE OF DATA: buildingit LLC does not sell, rent, lease, or monetize personal information or location data to data brokers or advertising exchanges.
7Data Retention & User Account Deletion
We believe in user autonomy and provide complete mechanisms to delete or retrieve your personal information in full compliance with Google Play's User Data policy:
How to Request Account & Data Deletion
Users and customers may request permanent deletion of their account, personal information, service records, location history, and uploaded photos through either of the following methods:
- Direct Email Request: Send an email to [email protected] with the subject line
“Data Deletion Request”. Please specify the email address or customer name associated with the account. - In-App / Portal Request:Authenticated users may navigate to Settings → Account → Request Account Deletion.
Processing Timeline: We verify and process all data deletion requests within 30 calendar days. Upon verification, all associated personal data, GPS points, and images will be permanently purged from our active databases and encrypted backups.
Exceptions: We may retain specific transactional and financial records (such as completed Stripe payment IDs and tax invoices) strictly to the extent required by applicable federal, state, or local legal and accounting retention laws.
8Android App Permissions Breakdown
The SalesLiger Android application (com.buildingit.salesliger) may request the following permissions at runtime:
| Permission | Purpose | Optional/Required |
|---|---|---|
| ACCESS_FINE_LOCATION | Turn-by-turn route optimization, live technician ETA, and service stop arrival verification. | Required for Routing |
| ACCESS_COARSE_LOCATION | Approximate location estimation for regional weather/chemical dosing calculations. | Standard |
| CAMERA | Capturing photos of pool equipment, repair components, and clean water verification. | Required for Reports |
| READ_MEDIA_IMAGES / STORAGE | Selecting and attaching existing inspection images from device gallery. | Optional |
| INTERNET & ACCESS_NETWORK_STATE | Connecting to secure API server, checking online status, and syncing offline records. | Core |
| POST_NOTIFICATIONS | Alerting technicians to route changes, emergency dispatch, and client messages. | User Controlled |
9Data Security Measures
We implement comprehensive administrative, technical, and physical security measures to protect your data:
- Encryption in Transit: All communications between the app, mobile devices, and our servers are encrypted using modern Transport Layer Security (TLS 1.2 / TLS 1.3 with HTTPS).
- Encryption at Rest: Database records and sensitive storage volumes are encrypted at rest on AWS cloud infrastructure.
- Password Hashing: User account credentials are defended with salted bcrypt hashing; plaintext passwords are never stored or logged.
- Role-Based Access Control (RBAC): Strict access controls ensure that field technicians only see properties and routes assigned to them, while customer clients only access their own service history.
10Children's Privacy (COPPA Compliance)
SalesLiger is a commercial B2B field services and operational platform designed for business professionals and adult property owners. Our Services are not directed to children under the age of 13 (or under 16 in certain jurisdictions).
We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately at [email protected], and we will promptly delete such information.
11Contact Information
If you have questions, comments, or data rights requests regarding this Privacy Policy or our data practices, please reach out to our team:
com.buildingit.salesliger)